1. Introduction

These Terms & Conditions ("Terms") govern your use of the laseraestheticssa.com website and your relationship with Laser Aesthetics South Africa ("we", "us", "our") as a visitor, prospective customer, or customer. By using this website or submitting an enquiry, quote request, order, or service request, you agree to these Terms.

2. About Laser Aesthetics South Africa

Laser Aesthetics South Africa supplies aesthetic laser and skin technology equipment — including laser hair removal, skin rejuvenation, body contouring, and related clinic equipment — to clinics, medical spas, and aesthetic professionals in South Africa.

• Company registration number: [To be supplied by Laser Aesthetics South Africa]
• VAT number: [To be supplied by Laser Aesthetics South Africa]
• Registered / physical address: [To be supplied by Laser Aesthetics South Africa]

3. Website information

Information on this website is provided for general informational purposes. While we try to keep information accurate and current, product specifications, availability, and pricing information may change without notice. See our Website Disclaimer for further detail.

4. Products and equipment

Products listed on this website are aesthetic and medical-adjacent equipment intended for use by appropriately trained and, where applicable, professionally registered persons. See our Product & Equipment Disclaimer for further detail.

5. Quotations

Quotations provided via this website or by our sales team are valid for the period stated on the quotation. Quotations do not constitute a binding offer until confirmed in writing by both parties and, where applicable, a deposit or order confirmation is received.

6. Orders

An order is only confirmed once we have issued written order confirmation. We reserve the right to decline or cancel an order prior to confirmation, including where a product has become unavailable or where information provided is incomplete or inaccurate.

7. Payment

Payment terms are set out in your quotation, order confirmation, or invoice. Where finance is arranged through a third-party finance provider, that provider's terms and credit approval process apply in addition to ours.

8. Delivery

Delivery timelines communicated to you are estimates. We will notify you of any material delay. Risk in goods passes on delivery unless otherwise agreed in writing.

9. Training

Where training is included with a purchase, training is provided on the operation of the specific equipment supplied. Training does not constitute, and is not a substitute for, professional registration, licensing, or qualification required by law for any treatment performed.

10. After-sales support

We provide after-sales support as described on this website or in your order documentation. Support scope and any associated costs are set out at the time support is requested or in your warranty documentation.

11. Service and repairs

Service and repair requests are handled in accordance with our Service & Repairs Terms. Non-warranty repairs may incur an assessment and/or repair fee, quoted before work begins.

12. Warranty

Equipment supplied by us is covered by the warranty terms applicable to that product, as set out in our Warranty Terms page and/or your order documentation. Warranty periods and coverage vary by product and are not fixed by these Terms.

13. Professional use

Our equipment is intended for use by appropriately trained professionals in a suitable clinical or aesthetic setting. It is your responsibility to ensure that any person operating the equipment holds any qualification, registration, or license required by applicable South African law or professional body.

14. Medical and aesthetic disclaimer

Nothing on this website constitutes medical advice. Treatment suitability for any individual client must be assessed by an appropriately qualified professional. See our Website Disclaimer and Product & Equipment Disclaimer for further detail.

15. Website use

You agree to use this website lawfully and not to interfere with its operation, attempt unauthorised access to any part of it, or use it to transmit harmful code.

16. Intellectual property

All content on this website — including text, images, logos, and product descriptions — is owned by or licensed to Laser Aesthetics South Africa and may not be reproduced without our written permission, except as necessary to view the website in a standard web browser.

17. Customer information

We collect and process personal information you provide (for example, when submitting an enquiry, quote request, or order) in accordance with our Privacy Policy / POPI Act Notice.

18. Website activity and quote requests

When you submit an enquiry or quote request through this website, we may associate relevant website activity from your visit (such as products viewed and pages visited) with that enquiry, to help us understand and respond to it appropriately. This is explained in full in our Privacy Policy / POPI Act Notice.

19. POPI Act

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPI Act"). Full detail is set out in our Privacy Policy / POPI Act Notice.

20. Privacy rights

As a data subject under POPI Act, you have rights including access to, and correction or deletion of, your personal information, in certain circumstances. See our POPI Act Data Subject Request page to submit a request.

21. Direct marketing

We will only send you direct marketing communications where you have given consent, or as otherwise permitted by law, and you may opt out at any time. See "Direct Marketing" in our Privacy Policy / POPI Act Notice.

22. Cookies

This website uses cookies and similar technologies as described in our Cookie Policy. Non-essential cookies are only set with your consent.

23. Data security

We implement technical and organisational measures to protect personal information in our care, as described in our Privacy Policy / POPI Act Notice.

24. Security breaches

In the event of a security compromise affecting your personal information, we will take reasonable steps to investigate and, where required by POPI Act, notify the Information Regulator and affected data subjects.

25. Third-party service providers

We may use third-party service providers (for example, for email delivery, hosting, or payment/finance processing) who may process personal information on our behalf, subject to appropriate safeguards.

26. International data transfers

Where a service provider processes personal information outside South Africa, we take reasonable steps to ensure that information receives a comparable level of protection, as required by POPI Act.

27. Third-party links

This website may link to third-party websites. We are not responsible for the content, accuracy, or privacy practices of third-party websites.

28. Limitation of liability

To the maximum extent permitted by law, Laser Aesthetics South Africa will not be liable for indirect, incidental, or consequential loss arising from use of this website or our products, except where liability cannot lawfully be excluded (including liability arising under the Consumer Protection Act 68 of 2008, where applicable).

29. Force majeure

We will not be liable for delay or failure to perform an obligation caused by circumstances beyond our reasonable control.

30. Changes to Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page reflects the most recent change. Continued use of the website after a change constitutes acceptance of the updated Terms.

31. Governing law

These Terms are governed by the laws of the Republic of South Africa, and any dispute is subject to the jurisdiction of the South African courts.

32. Contact details

For questions about these Terms, contact us at info@laseraestheticssa.com.